Originally Posted by
Stgermainparis
Landed in ZRH minus a checked bag. Status reads “bag has not been located”. We are now at our first destination about 4 hours by train away. Needed the hiking shoes, clothes, and jacket that are in the bag today. At what point do we just purchase replacements? I did use CSR to pay the tax on the award tickets, but they cap at $100. Plus seems like AA should be responsible first.
You make the purchase when you need it. Under the Montreal Convention, AA is liable for lost/delayed baggage to a maximum of XRD1131 ( approx $1564 )
If you have insurance tha covers it, I would just claim off the insurance and then let the insurance company deal with AA