Originally Posted by
Often1
Seriously, why on earth should there be any compensation and why should AS pay for a rental car. OP's travel insurance ought to cover the rental.
Because AS never transported OP's family all the way to IAD?
FWIW - with this situation, OP's family could have invoke trip-in-vein and asked to transport back to the origin and got a full refund. Given the circumstance, $250 each in lieu of a refund sounds fair.