Holiday Inn Kensington Forum London
Holiday Inn Kensington Forum London - Stayed July 2019

What is your Priority Club status?

Spire Elite

Were you (or for multi-stayers are you generally) happy with the hotel/stay?

NO!

Which room did you book and which upgrade did you receive?

I booked Standard, I received Standard.

How are the rooms?

Old and extremely noisy. Noise form everywhere, the corridors, surrounding rooms (there is no soundproof whatsoever) and outside the trains passing by. The bed is comfortable however.

How is the exec. lounge?

N/A

What was good and what was bad? Good:

Location, near the tube.

Bad:

Noisy rooms.
Unhappy and indifferent staff.
No IHG recognition whatsoever: I was not greeted as Spire, I was not offered welcome drinks or points, I was not offered upgrade even though the app showed me as upgraded.. I eventually managed to get my free bottled of water and executive room toiletries but I had to fight for them..
For 1 night stay I had to visit reception 4 times. They messed up everything, from the room bill (3 times) to the room, which I had to change.
Breakfast was bad.

Value for $ or Priority Club Points?

I paid cash. It was cheaper than other options but terrible value.

Would you return?

God, NO!