Originally Posted by
villox
She did acknowledge that we were going with a “verbal menu” today because they didn’t board any printed menus. ...
I guess I can't complain about the photocopied black and white menu I received back in may.
Originally Posted by
bocastephen
I often find the Polaris seat crevices are jammed with crumbs, food debris, hair, etc - it's beyond disgusting and the cleaning contractors are obviously not being managed properly with no QA checks by a United employee prior to boarding - you would think their "premium" product would be inspected and verified before every single flight - are the cabin and seats clean? Are clean, undamaged menus and wine lists boarded? Clean bedding? Catering has been verified? etc etc.
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Originally Posted by
Aussienarelle
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The report of the Polris seat with crumbs and not having been cleaned is of more concern to me than the food/wine issues. I always ask for the mattress pad (not sure why they do not automatically give these out) and use a wet wipe to wipe down the flat services - now providing a couple of those as we pre-board would be a nice enhancement.
I wonder if the privacy of the Polaris seats make it more difficult for the cleaning crew to get into each individual seat to do a thorough cleaning?
Originally Posted by
Aussienarelle
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I think United thinks it is more important to get the food right in the Polaris lounges which is fine by me - it is only an issue if you have an upgrade to Polaris that happens at the gate. ....
Or if you're based out of non-hub and have to make a tight connection. Or if you're unfortunately flying out of DEN which will not get a Polaris!
Originally Posted by
FoxFlyer
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He asked me to write into to 1K voice to express my displeasure... which is a sad state of affairs. Your employees should not have to tell your customers to complain about the service.
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Well, I guess we'll all just have to write in to express our disappointment with the way Polaris is going down. Someone should do a template that we can all just copy and send after our Polaris flights.