Originally Posted by
no1cub17
Would appreciate some details, if only to satisfy my curiosity. Sounds like your bad experience was on BA, not AA. I'm not too shocked, but of course everyone associates AA with poor service, and BA in general gets a pass. So I'm curious what happened.
OAK-PHX-LHR-AMS. The OAK-PHX was AA, the rest BA, and ditto in return, same routing.
At check in, AA only provided boarding pass for the first flight, I had to check in again in PHX and LHR. AA blamed BA
BA's problems included significant delays, terrible hard product (rickety 747's - broken window shade (would not close), limited/broken IFE, terrible food, non-responsive staff onboard (5x call button - ignored) and miserable security re-screening at LHR)
On the return, again boarding pass issues, but in reverse. Issued BA passes, but not AA. To get AA pass on arrival in PHX, the app didn't work, the kiosks didn't work, agents could not/would not help at luggage recheck (to get boarding pass). Had to go to the main check in counter, and wait an hour (in the kettle lane) to resolve. Just for a boarding pass....(again, AA blamed BA).
No wifi on any segment, except PHX-OAK. The only thing that "worked" was luggage - except that it took a longgggg time in PHX to retrieve bags at the intl' connection. OAK baggage retrieval was fast and easy.
Pretty sucky trip though.