Originally Posted by
Halo117
Perplexed about the attitude about small changes that could be perceived as beneficial to passengers being met with disregard.
Speaking here purely in the abstract, not with reference to any particular service provider:
It is common in the brand-loyalty world for superfans of an inferior proposition to devalue improvements available from the competition.
That competing restaurant serves better food for less? Yeah, well, I don't go to restaurants for the food. I go for the tablecloths and cutlery.
That competing make of car runs forever without breakdowns? Yeah, well, if you like that kind of thing. Me, I like my bimonthly service bay visits.
Some other airline offers more value? Yeah, well, none of that stuff matters to me.