In hindsight my review of hotel X was a bit tough.
Shortly before Hotel X I was at the Hazelton which was a totally different class and I think that skewed my perception of hotel X.

I guess my biggest problem with hotel x is that I don't know what they were trying to be. There is elements of luxury hotel offerings, but they haven't mastered the basics of running a good business hotel first. It's almost like someone learning to run before they can walk.

Hotel X actually reached out to me after I wrote this review on TripAdvisor to offer me a free stay, which I will respectfully decline. For business my go to hotel in Toronto will be the Sheraton center as the location is only a 5 min walk from my office.

But for leisure, my go to will be Hazelton as I really prefer the boutique luxury hotel vibe.

As for the 5km thing, I just never found the house car to available, and the one time it was, I was denied a ride that was maybe a tiny bit out side of the 5km radius. (6.4km on Google)