Originally Posted by
SJC ORD LDR
Considering the OP's flight left MSP 11 minutes late and arrived 5 minutes early into CLE, I don't see any issue. Looks like ops knew what they were doing on that decision.
They still need to get the on time performance above 80% though. That's not acceptable IMO.
It's so weird what happens when you focus isn't overwhelmingly D0 as the be-all-end-all (AA). For some reason you can still get flights arriving on time and more of your customer's get to where they want to be sooner, by making sensible swaps like they did in OP's situation.