Originally Posted by missydarlin
The customer commitment plan offers a 24 hour change fee waiver..but not a refund.
Agents should never be calling customers back unless there is an ongoing issue to resolve.
This was definitely not a normal situation. If you're feeling uneasy or concerned in any way, I'd recommend dropping an email to the Res office with as much of the detail as you can remember.
https://www.alaskaair.com/www2/ssl/[email protected]
He just called me back.... I did not answer the phone... anyway... at first I wondered if he was "coming on to me" but then he talked about his kids in reference to art( I mentioned that I was an artist and was not sure I could afford the trip when I was trying to think of excuses why I was not going to purchase the ticket that night)
Missydarlin...it did make me a little uncomfortable...but I don't want to get this guy in trouble...especially if he is going the extra mile in CS....
What do you think I should do?