I have stayed there several times and have been pleased. Though as others posted, I'm always on the executive floor where the rooms are nice and have the sweet sleeper beds. I've found the staff helpful. I think the secret is to hit the top floor if possible. I would certainly stay there again.
Sometimes we all get one of those "stays from HEL*" regardless of the property.....they're kind of fun to hear about. . . from a distance!
I just had one earlier this week at the new HGI in Utah, but that will require me to jump boards here.