Originally Posted by
LufthansaGermanAirlines
Dear Oliver,
I will ask my colleagues at Miles & More if they can assist or if you need to send documents to them. Could you please provide us with your M&M number by PM? We will get back to you as soon as we know more.
Jens
Just FYI, I received this email today:
Dear Mr xxxx,
thank you for your inquiry.
As it was not possible to request miles retroactively via the Miles & More App or our homepage, we need a copy of your ticket, the passenger receipt and the boarding passes with your card number in .png, .jpg, .jpeg or .pdf format as an answer to this e-mail. To check your flight again, it is important that the corresponding ticket number is clearly visible so that the audit can take place.As soon as processing is completed, you will see the results in your mileage account at
www.miles-and-more.com.
Sincerely,
Your Miles & More Team