Originally Posted by
rapidex
With the fine now announced, the court case can move on. I am sure BA will now settle, and I bet it will be more than £183 million.
I am wondering what this does to any potential claims from the financial intermediaries, including banks and the likes of Visa and AmEx.
Also, I would hope that BA does not just settle and move on, but starts to invest in a proper IT infrastructure and appropriate understanding of how crucial strong infrastructure is to basic customer service and service resolution.