Originally Posted by Theboy

Just stayed. Its fine. But not great. Hyatt IMHO does not know how to run hotels. Both PHNYC and CVR did not call us by name ever. The refillable toiletries are a joke. And I was told to bring some home would be 24 dollars. Sorry what......? If they were so concerned about the environment there would be no one use water bottles . Why not have taps that can do sparking and flat water. You can get these?
why is the spa so small?
why were we charged a resort fee?
why were we not told about the options on arrival.
Why was Carlos rude to me?
Why is there Voice Assistant Speaker ? why did it not work?
why was there no washing machines ?
why is the hotel washing dry cleaning an off site op ?
why were all the activities not included?
why is there no app for the hotel?
why is there no house car?