Originally Posted by
golfmad
How is the agent supposed to know this? Can you imagine if they start telling people it's going to be late and then it's not?
Well I’m not sure what was going on in the multiple previous times when a BA check in agent has said to me “Your flight is running 20 minutes late at the moment, but please keep an eye on the departures screen”. Plus it was even posted as a late departure on the airport screens so not much to figure out here.
I’m truly fascinated by some of the replies on here. I was in no way inconvenienced or stressed but genuinely think the agent did not offer good service in the scenario. YMMV.