Originally Posted by
AlicorporateUK
Ha, and how to blame them (especially since I’ve visited Tokyo and, well, enough said...). On the whole and being a ‘perfectionist’ myself, I loved the attention-to-detail’s culture in Japan: when the head of quality back in London asked me what I thought of the forthcoming product launch further to my trip to Tokyo, I suggested that investing in some solid customer complaint’s handling specifically for the Japanese market wouldn’t be a bad thing
G
There is a reason that Japan has been a major source of textbook examples of how to develop and implement robust process engineering improvements in manufacturing in particular. And it shows in their service consistency too. It’s really hard to find other markets where continuous improvement in business can be done as well as has been done in Japan. And although the South Koreans have really tried to emulate Japan, they have their limits too. But regardless of how well and consistently a business operation may function, there are market conditions that even operational performance excellence cannot overcome. So even if SAS were to be like JAL or ANA, SAS would more or less still be where it is.