The customer commitment plan offers a 24 hour change fee waiver..but not a refund.

Agents should never be calling customers back unless there is an ongoing issue to resolve.

This was definitely not a normal situation. If you're feeling uneasy or concerned in any way, I'd recommend dropping an email to the Res office with as much of the detail as you can remember.

https://www.alaskaair.com/www2/ssl/[email protected]