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Thread: Bought Heathrow Express Ticket for the Wrong Direction - Any Remedy, or am I SOL?
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Old Jul 6, 2019 | 2:38 am
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UKtravelbear
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The T&Cs changed on 2nd May 2018 to specifically say tickets needed to be for the correct direction of travel(with an exemption for tickets bought before then)

see ‘can I use my ticket in either direction’ on the link below.

The FAQs also say of yiu have bought the wrong ticket to contact customer services (9am - 5pm Monday to Friday !)

https://www.heathrowexpress.com/faqs
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