I have a question for the experts. We’re Platinum level members (soon to be Spire). We’ve stayed at CP’s in Japan a few times and been upgraded to a club room and club access each time we’ve booked a room that’s one level below a club room. This time, we arrived in Osaka and were told CP never upgrades from a standard room to club. We explained we had been given such an upgrade at Fukuoka, at Kobe and, indeed in Osaka last year, but two desk clerks adamantly said no.

Does anyone have any words of wisdom?