FlyerTalk Forums - View Single Post - World of Hyatt Globalist late checkout - bogus and inconsistent
Old Jul 5, 2019 | 10:51 pm
  #87  
59Impala
formerly a193991
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Join Date: Dec 2014
Location: ZRH - Zulu Romeo Hotel
Programs: Hyatt LT Globalist; LX FTL, former LX SEN; AA LTG
Posts: 5,119
Grand Hyatt Macau is on the list of hotels exempted from providing late checkout.
my flight today leaves just before midnight from HKG, so would have appreciated late checkout.

I contacted my concierge 2 days before checking in and asked if I could have a 6pm checkout, willing to pay a partial room rate.

she came back to me after having spoken to the manager.
they cannot offer 6pm even with payment, as hotel is full. i confirmed that today. not a single room available.
but they did confirm 4pm in advance. it was stated on my checkin folio and now also selectable for app checkout!

Great service, really appreciated. and I can even use the lounge this evening before the ferry leaves 7.45p.


Last edited by 59Impala; Jul 5, 2019 at 11:21 pm
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