Originally Posted by
matravelguy
I tried this property for a recent stay despite the negative reviews. The negative reviews are justified.
Location is fine, if you need to be in the area. It's literally next door to the old Parker Meridien (now Parker Hyatt).
Elite treatment is inconsistent at best and definitely lacking. When I checked in, the front desk agent proactively explained that their restaurant isn't set up yet so they can't offer breakfast, but they'll automatically give me the 1000 points and an extra 1000 for the trouble. On the other hand, the agent next to him said absolutely nothing about the welcome gift to the person checking in next to me until the guest asked about the Platinum breakfast benefit. Other Agent said that they don't have breakfast so he'll just have to get points - no apology and no offer of the extra 1000 points even though I'm pretty sure that guy heard my check-in agent offer it. It's bizarre to me that two workers literally standing next to each other are offering such different approaches.
And ... they are offering a "Stay for Breakfast" rate tonight. If they don't have a restaurant "set up," how are they offering that rate?
Did you involve the elite guarantee?
They don't have an exception to the program rules. The GM looks to be an experienced LM GM who worked in one of the Boston properties (that seems to have mixed reviews as well). The property is operated by M&R Hotel Management, which has 29 properties:
https://www.mrhotelgroup.com/history/
It's too easy for them to coordinate someplace for breakfast if they want to ...if enough people ask for the $100, they'll expedite it!
As for the inconsistent service, MR mainly operates Hampton/Hyatt Place/Residence Inn type properties in NYC. I wouldn't be surprised if they are moving staff between properties.
Additionally, they are offering a "Stay for Breakfast" rate tonight plus they posted
today in response to one of the reviews that "we do have the restaurant at the hotel and offer 24 hours of room service." So, its clear they could offer breakfast, but have chosen to ignore the program requirements.