Originally Posted by
kelleek
I am arriving to a property tomorrow and did online check in. Via the app I asked if a balcony upgrade would be available. The agent replied that all the balcony rooms have sold out. However, I clearly see that as of now they can still be booked.
I would accept a response about waiting until I arrive to confirm availability, or just that they can’t upgrade to any level, be being blatantly lied to? That bothers me.
What would you do?
Personally, I’d try and ask again when checking in. I’d check the website just before going in, and if they repeat no balcony, I’d casually mention that you saw them available recently.
Some staff probably get very tired of being asked about upgrades. Some may be busy, and just say no without checking.