Originally Posted by
serge28
Need some help. Booked a ticket using miles on Austrian. (NCE-VIE-ORD) NCE-VIE leg has been cancelled. There were no other connecting flights available to take me on time to VIE-ORD flight. Contacted Lifemiles and they cancelled ticket. Was told that the miles be back on account within a week. It has been more than 3 weeks and no miles. support always answer with the same statement (please wait....). Is there any other channels to contact them? Tried to call 800 number, the same luck.
Unfortunately, you will likely need to call them multiple times. When requesting a cancelation you must get a case number, they will tell you the miles will be back in ten days. But you must follow up.