Need some help. Booked a ticket using miles on Austrian. (NCE-VIE-ORD) NCE-VIE leg has been cancelled. There were no other connecting flights available to take me on time to VIE-ORD flight. Contacted Lifemiles and they cancelled ticket. Was told that the miles be back on account within a week. It has been more than 3 weeks and no miles. support always answer with the same statement (please wait....). Is there any other channels to contact them? Tried to call 800 number, the same luck.