Originally Posted by
expert7700
OMW agents are vastly different than just "priority access to an AC customer service agent."
They function more as independent travel agents and will book you on the next flight, (almost) any airline even competitors paid ticket. Unlike an AC hotel voucher, they can book many other hotels just not a low contracted rates sometimes far away from the airport.
OMW is contracted by AC to provide the services outlined in the OMW programme. OMW is sold by AC.
If I am in an IROP, I want to be able to just make one phone call, without being put on a long hold, to re-book my next flight, arrange hotel, meal vouchers, transportation, all in that one single phone call and not having to queue to see an AC agent with about 70 other travellers ahead of me or stay up to 3:00am to try to get through to an AC reservation agent.