https://www.tripadvisor.com.sg/TravelersChoice-Airlines
Being able to be the world's best airline annually in all surveys comes with certain expectations. But does SQ live up to it?
I just find it strange and is puzzled/curious and want to know how SQ can be the world's best airline in all surveys annually without all the extras that "WOW" the passengers:
1. The lounges are not fantastic, mediocre at best. Do not even have a sleeping bed, no free Spa and massage.
2. No soup, amenity kit or pajamas even in long-haul Business Class.
3. No mother of pearl spoon when serve caviar in First Class. In fact, crew does not know what is a mother of pearl spoon. Caviar only limited to lunch & dinner in First Class, other airlines have it even for supper.
4. No chauffeur from airport.
5. No choice of hot or cold towels served on a towel plate like many airlines like ANA, Qatar Airways, Garuda Indonesia, EVA Air.
6. No baggage stand for First & Business Class passengers' baggage at the carousel like Garuda Indonesia.
7. No arrivals lounge in SIN like Qatar Airways, British Airways, Etihad Airways, ANA.
8. Their A380s do not even have a lounge area, bar, self service area with snacks.
9. SQ's Business Class does not have wine-tasting service like on Qatar Airways, ANA, EVA Air and Garuda Indonesia.
10. No Dine-on-demand service in Business Class like Qatar & Etihad Airways. (just added this)
The best part is the cabin crew does not know what is a mother of pearl spoon!!!!!!!!
Even Garuda Indonesia First Class is so much better in the presentation, with an onboard chef, see the way their caviar is served:
https://www.topmiles.com/blog/articl...-japan-for--76
Garuda Indonesia First Class Tokyo-Narita to Bali:
https://www.youtube.com/watch?v=USZBN8SLqgw
You don't need to fly on all these airlines to know all these....just google n youtube!!
Business Class on Qatar Airways, ANA, EVA Air and Garuda Indonesia offers wine-tasting service when you order white or red wine like in First Class. First they bring the bottle to you to see, after that pour out a bit to taste and after that pour the rest. The interesting thing is, no matter how many times you order the red/white wine, they will keep on repeating the steps with a smile. I'm serious.
On the "world's best" airline, only SQ's First Class have this service. In Business Class they pour out in the galley and serve you the glass.
Something is very wrong with the system. Only the new seats designed by SQ is good and SQ is convenient and direct to SIN, saves time. Service is just above average at most. Not polished at all. I suspect it's because SQ has a HUGE group of DIE HARD loyalty supporters. Even though at the back of their mind they know that SQ is not the best airline in the world, they will still vote for SQ.
I would like to hear views from readers.