<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by PUCCI GALORE:
HfLY, The woman was doing as she was told, so don't be too hard on her. Be very very hard on BA Corp got instigating this assanine policy. They nearly crucified us with the Travel Agents for this sort of high handed behaviour of the premium passengers. I am not only at the end of the line, but Him Indoors has ranted about this.
On one occasion (and I do not seek to minimise this), he tried to get two Bus Class tickets to ORD. He held on the phone for over 23 minutes one Saturday...this was on the premium line. In the end in desperation, he drove to T4 and bought them there taking a risk. (AA, I might add, had answered on the third ring so he knew that he would get away). I have no idea why TODs now attract a fee..I would refuse to pay it, and I'm glad that you did.
With that sort of nonsense, I wonder why anyone bothers. All these call centres are now answered by Scots. Talk about outsourcing.
My love, complain good and hard. I just hope that you had a decent flight.
I'll bet loads clicked here thinking that you'd run into me!
</font>