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Thread: Existing bookings currently not visible on web/app.
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Old Jul 1, 2019 | 4:17 pm
  #3  
Revolio
 
Join Date: Oct 2013
Location: East coast Australia
Programs: Virgin Gold
Posts: 15
Member advice
Originally Posted by AccorHotels Concierge
Dear Members,

We are currently experiencing a technical problem on the visualization of the bookings on the customer account and working hard to repair it as fast as possible.

Thank you for your patience,
Amy
I had to spend an hour on the phone last week to find this out. On Friday it will be a 2 week outage. Why not advise members on the app and website as to what is occurring? I have over a dozen bookings up until October, I find it annoying to get the message 'you have no bookings ..yet' when I try to view them. Why not add a banner page to reveal what is happening and save member distress?
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