Fims

Crowne Plaza Newcastle - Stephenson Quarter

What is your Priority Club status?
Spire

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Eventually yes.

Which room did you book and which upgrade did you receive?
Booked Deluxe king with sofa bed (from pictures look like corner room on two walls).
At the check in was offered downgrade to Club Queen without lounge access. Was told that size-wise, actually should get upgrade to junior suite, all of which are currently broken (but they are still selling them on the website). Decided to get the room I initially booked, but it was not ready at 1400 (official check-in time). Once it was ready, it turned out to be different than on pictures (rather dark with only narrow window on one wall), so eventually took that Club Queen.

How are the rooms?
The Deluxe King with Sofa bed was dark and gloomy, but quite big. Club Queen was brighter and quite comfortable, but size-wise smaller. All Club rooms are on 6th floor along with Club lounge.

How is the exec. lounge?
Quite decent in UK context. It offers continental breakfast (salmon, ham, cheese, pastries, cereals, juices, fruits) and 2hrs of evening drinks with snacks (2 hot options, plus ham, cheese and veggies).

What was good and what was bad?
Good:
- The downgraded room (queen) was of acceptable conditon
- Got lounge access due to the issues (otherwise paid extra)
- Breakfast at main resto (incl. in the rate, excl. when just using club) was quite good
- Internet speed was fast enough

Bad:
- Issues with the rooms.
- White company toiletries were changed to cheaper non-brand alternatives.


Value for $ or Priority Club Points? Would you return?
Decent value, would return.