Originally Posted by
Goldorak
To OP : I have full sympathy for your case and it reminds me the problems I faced last summer during the AF operational chaos, but I was in the US, so compared to you, it was easy to make shopping without an armed escort
. You can look at this thread and my post from
#14 to have more details.
What is wrong with AF ops these days? Breakdown on all fronts...
Last year, for a Club2000 Ultimate/Plat for life on a revenue J ticket and one week without luggage they proposed me 10K miles. I know some "regular Plat" who have obtained 20K for a broken IFE during a long-haul flight before the FB changes. Clearly, since FB changes in April 2018, the compensations in miles have become totally ridiculous. Because they consider wrongly the spending needed to obtain the compensation instead of looking at the value those miles have when you want to use them. And when you look at the latter, it's a misery and so I had to tell them politely that they were insulting me proposing me the equivalent of a EUR 30-40 compensation.
You said you were flying J and you are Plat, so 6K is insulting IMO.
I agree.
To put things in perspective, I had an incident in 2017 where there was an administrational error on my ticket. I complained about it and the issue wasn’t resolved until 5 times asking for it and I kind of got annoyed.
The head of customer service said that my next trip would be upgraded for free to J. And I hadn’t planned a trip so I could design my own Y trip and got it upgraded for free to J. Needless to say I went on a long haul trip.
I know this was before the April 2018 changes but still, the balance is totally gone in terms of compensation these days.