Originally Posted by
codfishcandy
It indeed doesn't make it less true, on the face of it. But I was mostly (loosely) referring to the Monte Carlo fallacy. You have 1 chance in 6 to roll a 6 when you throw a die, but it doesn't mean that if you roll 6 times you will get a 6 once. By that same token, you have x% of bad reviews on a website, that number doesn't necessarily correlate to your own actual chances of suffering a bad experience. I was loosely referring to the Monte Carlo fallacy because the problem I see here isn't so much that the statistics cannot predict (singular) future outcomes, but more that we don't really know the true statistics.
Ah yes, I get where you're going now, and yes, you're right. I guess it's my tendency to see companies as more sort of, organic-like entities, than rather a machine or something else that can be predicted. Again, I don't think I'm negatively predisposing myself to a bad experience, but I am just cautious, you could say. But yeah, maybe I'm being a bit too harsh on Sixt, just like you say , 5, 10 or 20 bad experienced on 2000 I guess does not make a number, but I also guess if you're within those 20 you're gonna be [Edited by Moderator]! xD Again, I hope for the best.
Indeed. The company should do something about it, but how certain are we of exactly what is going on? Being in a service oriented business, I'm sure you can also imagine the flip-side where what someone writes was just written out of spite and greatly exaggerated because they felt personally wronged e.g.. The other side is of course also true. If your pasta is raw or your meat is undercooked, or if you've spent 30 mins waiting for your order to be taken after being seated, etc. you are more than in your right to be mad and rate accordingly. The thing just is, it's rarely as black and white, things are I think often embellished, and the internet is a great place of anonymity where twisting words or views can be done free of (serious) consequences.
Good luck with your rental/experience :-)
Yes, I agree with this too. I see a lot of exaggeration on the internet when reviewing, which brings me to that point where you end up seeing the customer saying service was [edited by Moderator] and the rental company saying they were always on the right side. And then you feel confuse and ask yourself "what is the purpose for this site then?" *confused emoji*
Why do we call them emojis anyway? I liked them better when they were called "smileys"! xD
Thanks codfishcandy, on the weekend I decided to follow your advice and just go for Sixt and not Europcar. And I also wish for a nice experience.
Again, I send you warm regards.
iPod.