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Thread: need miles reinstated but AA keeps denying call!
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Old Jul 1, 2019 | 11:09 am
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JJeffrey
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Originally Posted by nw6338
Had to cancel an award reservation and need to use those miles to rebook on another trip ASAP. I canceled the flight online yesterday but have been trying to call AA advantage since- it says due to call volume to try again later. The system won't even let me wait on hold and keeps hanging up automatically.The system has been doing that for 30 + hours. Anything I can do to process this refund and get the miles returned? No status with AA so calling regular line..Obviously this is timely as I hope to get this booked before the (new ) award disappears.

Thanks.
You can put the new award on hold without all the miles in your account, which will hold it for 5 days and give you time to call AA and have the miles redeposited.
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