Originally Posted by
iPodClassic
I totally agree with you, but that doesn't make the reviews less true, right? I mean, I've given good and bad reviews on hotels/services, etc; and I trust my own partiality when it comes to describe what happened. For example, I left a great review on a hotel I usually visit, where service is excellent, and that's what I said. But also, I went to a restaurant where pasta was raw, and the quality was extremely bad, the sauce was extremely sour and overall experience was terrible; so I explained that in detail; that doesn't make it true?
Of course , you could argue "well, the cook was having a bad day because he's been involved in several family problems, etc etc" but that is not really for me to understand as someone who sits down and pays for food to be served as advertised / charged, which implies food is good.
It indeed doesn't make it less true, on the face of it. But I was mostly (loosely) referring to the Monte Carlo fallacy. You have 1 chance in 6 to roll a 6 when you throw a die, but it doesn't mean that if you roll 6 times you will get a 6 once. By that same token, you have x% of bad reviews on a website, that number doesn't necessarily correlate to your own actual chances of suffering a bad experience. I was
loosely referring to the Monte Carlo fallacy because the problem I see here isn't so much that the statistics cannot predict (singular) future outcomes, but more that we don't really know the true statistics.
Again, agreeing with you, but would like to add. Bad employees, bad decision making from the side of the company, or an unfortunate sequence of events not being compensated by the company as customer care (whenever possible), doesn't that correlate to company practise ?
I work for a company that caters customers, and if an employee acts disorderly, that means that the company is failing in filtering employees that act in such manner, and if the company fails in that, it takes responsibility for such employee and compensates the customer for such failure to being QoS.
Indeed. The company should do something about it, but how certain are we of exactly what is going on? Being in a service oriented business, I'm sure you can also imagine the flip-side where what someone writes was just written out of spite and greatly exaggerated because they felt personally wronged e.g.. The other side is of course also true. If your pasta is raw or your meat is undercooked, or if you've spent 30 mins waiting for your order to be taken after being seated, etc. you are more than in your right to be mad and rate accordingly. The thing just is, it's rarely as black and white, things are I think often embellished, and the internet is a great place of anonymity where twisting words or views can be done free of (serious) consequences.
Good luck with your rental/experience :-)