Originally Posted by vj_rama

My only experience was at EWR Polaris lounge last month. Was around 330pm on saturday and the lounge as well as restaurant were totally packed. Zero help from staff in organizing wait list, tables etc. After finally getting a table after 20 minutes, never was even acknowledged by wait staff for another 15 minutes. We got up and went to the buffet area and bar for food/drinks. Quality was excellent but was disappointed at not being able to the highly regarded sit down section.