Originally Posted by
Kacee
As already noted, you will have to fax the BP and ticket receipt to DL. Then they will likely credit only a small portion of what you were supposed to earn.
I tried to do this via the webform and DL refused. Utter nonsense.
I had the same issue. I waited a month before faxing in all my receipts and boarding passes. A few days later I received credit on the basis of a discount economy fare. However, upon scrutinizing the receipt issue by AM, the fare basis was NLNN08OG and DL seemed to interpret that as a discount economy "N" fare. I reached out to DL on Twitter, and after providing jpg's of my boarding passes and itinerary, I was able to have the fare credited as an "I" fare, which it was. ITA shows an AM business class fare with a fare basis of ELNN0XOS but a booking code of "I."