FlyerTalk Forums - View Single Post - Flight diversion and customer service
Thread: Flight diversion and customer service
View Single Post
Old Jun 28, 2019 | 5:19 pm
  #13  
expert7700
50 Countries Visited
5M
20 Years on Site
 
Join Date: Feb 2004
Location: USA
Programs: AC SE100K, F9 Plat, UA *S, Hyatt Glob, Bonvoy Titanium
Posts: 5,477
Originally Posted by dr_torch
However, I am told that she cannot make changes to my booking....not looking to pick a fight...ao I take her at her word..."

If I have any more concerns I should write to customer service. Basically he just fobbed me off.

So - my question - should I lower my expectations here? Should I write in and ask for compensation?
OP--I hope you wrote down that CS rep's name
.
oh....on second thought DON'T EVER write down an employee name at an airport. This happened to me in FRA yesterday:

https://www.flyertalk.com/forum/lufthansa-austrian-swiss-brussels-lot-other-partners-miles-more/1975928-wrote-down-lufthansa-cs-nametag-security-called-me-gdpr.html
expert7700 is offline  
Reply