Originally Posted by
canadiancow
The point at which you left the airport without dealing with the issue was when it became unrecoverable.
In the morning, I suspect the flights were all booked up until the one you got on.
The customer service agent should have been less stupid, but YYZ is one of those places where you can "HUCA" in person really easily.
[MENTION=599574]canadiancow[/MENTION]. I don't disagree with you. If I had asked the agent to do her job last night then it would have resolved the situation. All I can say is that after traveling for so long I just wanted to sleep.
But my point here is why is it the customers responsibility to make sure that Air Canada employees do their job correctly? Should their not be an expectation, especially for customers flying in premium cabins, that when issues happen they will be dealt with professionally and efficiently and that the customer should not feel like they are causing an inconvenience to the Air Canada employees.
I'm sorry if I sound entitled - but I spent thousands of dollars and what I got was an agent that basically said "here is a number to call - now go and get lost". I understand in the grand scheme of things I got home and all is well in the end but I find the whole interaction last night to be rude and unprofessional and nobody from Air Canada seems to want to take any kind of responsibility.