HI

Had an email today asking me to call into BA call centre regarding my upcoming BA holiday (first weekend in September) I was at first wondering why but on checking manage my booking my hotel is gone and in view that in may I received an email stating my chosen hotel had changed ownership (now will be Hyatt Madrid) I’m assuming BA can’t offer me that hotel anymore.

before I speak to BA (currently can’t call as it auto hangs up as lines to busy...) what rights do I have about getting booked into a new hotel ?

I paid next to nothing (£116 pp booked for four people) for return flights and 3 nights in Hespira Madrid (now Hyatt Madrid) and at this late stage I doubt any decent hotel will be given considering price I paid ...

Do Ba have to match same quality of hotel on rebooking regardless of price? Or will I be forced to pay any additional costs for new accommodation?

Thanks