I agree wholeheartedly with the subject of this thread. It is ridiculous that due to Air Canada's stupid phone menus and inability to enter answers until the full message has played, I regularly wait nearly a minute before I'm even put in the queue for my call to be answered!
I'm only half-joking with this. I'm still grateful that, as an SE, my calls get answered very quickly, but why is it that I have to listen to all these stupid messages about which menu option I want for language, AC vs Aeroplan, etc? It's an incredible waste of my time.