Thanks for adding your experience and observations!
Originally Posted by
fat_al_nyc
My biggest complaint with the FS really was the Concierge/Front Desk service, particularly pre-arrival. They were stunningly non-responsive to email, requiring numerous follow-ups just to get someone to answer (and not even that helpfully).
Curious: did you try to contact them using Facebook Messenger? FWIW, I had a very good experience using that. (Although all of my requests FB messenger were in Japan mostly during "business hours"... I didn't try contacting them far enough pre-arrival when I was in the US).
Edit: But regardless of whether you used messenger, you definitely shouldn't have experienced low responsiveness using email at a Four Seasons. :-)