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Thread: Consolidated UA Damaged Baggage Issues
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Old Jun 26, 2019 | 12:33 am
  #121  
breakthrough37
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Join Date: Jun 2006
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Originally Posted by pentiumvi
Question for those who have gone through this with United.

My bag arrived with a deep dent which punctured the shell. I spoke with the UA agent at their baggage service counter at the airport.
All the UA agent did was take my info and advised that an email will be sent shortly. After leaving the airport, I confirmed I received a damaged baggage report email, with a reference number.

My question now is, what are the next steps? Am I supposed to do anything else (ie. submit any documentation etc?) Do I just sit and wait for UA to contact me?
Called United speak to the Baggage Resolution. You have a record United will repair your luggage or replace it if it can't be repaired.
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