Amazing stay
Introduction My wife and I just returned from a long weekend at the Las Alcobas, a Luxury Collection Hotel, Napa Valley. We booked a Junior Suite with a Vineyard View and received that room. Even though I am an Ambassador guest, I wasn't expecting any upgrades since the only category above what we booked was a 1 Bedroom Suite (and I believe there is only 1 in the whole hotel.) We had heard mixed things about the property -especially the service. After our experience, we felt the property was great -especially the service. Check In We arrived quite early on Thursday (11:30 a.m.) and did not expect to check in early even though we requested Your24 early check in. Unfortunately, my Ambassador did not notify the hotel of the early check in (that's a longer story), but they said they would do their best to get us in early. We decided to use the Spa and get lunch in town to kill some time. We ended up checking in at 3:00 p.m. and not waiting around too much. But it was a bit annoying that they did not have the early check in request. I believe the front desk manager that they had no prior notification and felt she did a great job expediting the cleaning of the room (especially since the hotel only has a limited number of rooms and was sold out). Additionally, they kept us posted about the progress on a regular basis. The actual check in was very smooth and they escorted us to the room and showed us all the special features. (The lighting and blackout shades are a bit complicated but pretty simple after they explain the controls.) Room Our Junior Suite was a nice size room. The bathroom is divided into two parts. One side includes a toilet and sink. The other side includes the bath and shower and an additional sink. Its a little funky but actually worked well for us. There is a large closest and then the bedroom. The bedroom has a small area with a minibar and coffee/tea station. The balcony and firepit is almost bigger than the actual room. *Note for bhrubin - the room got quite cold (we had it at 65) which was nice since it was quite hot outside. The only downside was when I woke up early in the morning and my wife slept later. There really wasn't a place for me to work/read/etc except for the balcony which would wake her up. So I ended up going into the bathroom in order to let her sleep. Service The service was excellent and exactly what you expect from a 5 Star Luxury hotel. The concierge spent significant time with us in booking dinner reservations and wine tasting appointments. (They made some excellent -off the beaten path, choices that were really great and highly recomend.) Everyone from the housekeeping staff, to the servers, to the spa personnel were friendly, informed, and willing to help. We were quite impressed and have stayed at all types of hotels from Amans, St. Regis, Four Seasons, and Oberoi. Service was definitely on par. We even had one issue during our trip that was resolved and handled quite well. There was a "bachelor party" or a group of many guys staying in one room above us. The vibe at the hotel is couples relaxing and a serene environment. Needless to say, the loud behavior with hip hop music blaring was well taken by most of the guests including us. The staff took care of it without even prompting and there was no further noise issues from the group. One word of caution though, if you are a light sleeper, I recommend getting a room on the third/top floor since it can be an issue if you have a noisy neighbor. It ultimately wasn't an issue for us since the group was moved/quieted down. But it could be an issue. Dining We had breakfast every morning at the restaurant Acaia House. (It was included for Ambassador guests). While a smaller menu, everything we tried from Chilaquiles to Smoked Salmon were excellent. Service was prompt and we signed a bill with gratuity. No charges were on our bill We also had lunch at the pool on two days. We had great sandwich and the chips are out of this world. Drinks were great as well. We also had dinner one night at Acaia house. It was also delicious and highly recommend eating there even if you are not staying at the hotel. Location The property is in a great location. Walking distance to town and several wineries. We went into town on many different ocassions. It was only a 10 minute walk. Also, they have bicycles that you can borrow at the hotel. There a bunch of we used them to go wine tasting, which was great. Overall Highly recomend this property. We will be going back for sure. Feel free to reach out with any specific questions. Spa We both had treatments on our first day while we waited for the room to be ready. They were both excellent. The spa facilities are really nice and we had the whole place to ourselves. The staff were really great and attentive.