FlyerTalk Forums - View Single Post - Heads Up: Ridiculous Hold Times for Air Canada Reservations

Jun 25, 2019, 10:15 am

#151

zoegksf

Join Date: Jun 2002

Location: SFO/JFK/MGA

Programs: UA 1P MM, AA-PP, AS, DL, HH G, SPG Gold, TA nada

Posts: 2,043

Quote:

Originally Posted by SparseFlyer

AC does do call backs. I think they've been doing it for several years now.

But they disable it when lines are too long because call back queues can grow to unmanageable levels very quickly.

I did a call back on this past Saturday. Call back wait time was quoted as 1:30 to 1:50. It did nearly take that long and I got an excellent agent in New Brunswick. I have zilch status on AC.