Originally Posted by Sunny Day

How much time do customers have to spend to chase down these miles? Multiply that by x times every week across the network. People are busy and between phone calls and multiple emails back and forth, it is ridiculous. There should be a policy where if it didn't post correctly and customers have to chase AC down to fix it, they should get a reward like 25% bonus altitude miles. There has to be some skin in the game for AC to get it right the first time.