I offered to find my own way to YVR (AC) just so I didn’t have to deal with AA anymore. I’m a frequent guest on CX because there are few non-stops between YVR and JFK. It was a needlessly frustrating experience. I’ll give credit where due though. The hotel/food voucher scheme that they have is a great use of IT. Forward thinking from an airline that has copied everyone else in the race to the bottom. They just need to advertise it in-app, so that pax know what to expect. It would make FT threads like this a thing of the past.