Wow.
“Many passengers find Cathay’s current business class seats a little hard for their liking when used as a bed, and ask for a
second duvet to use as a makeshift mattress, adding an extra layer of cushioning.”
Yes, indeed, that's what I do on LH routes.
Unfortunately: ".... business class fliers will get a
thin mattress topper pad ...".
El Cheapo, please do this the right way, like MH, if needed, charge me $1 for that.......
"... business class fliers will get .... slippers .....", OK, great, something I appreciate from BR, above the CX socks.
"Rivals have or are planning ..... book-the-cook .....": An ISM told me, CX is working on this too, introduction not known, though something like "end of this year (2019)", though it seems to not have made it, for now