The website even if working fully is not acceptable as the others above posted. There is such limited information and technical capabilities. But frankly, I'd accept those if the darn app would just work as it is supposed to. I am now a Hyatt Globalist (I had to start an account this year as it had been so long since I had stayed at a Hyatt). The CS and IT is so far superior to what Marriott is shoveling at us right now and the Globalist program is quite nice... but I still far prefer the legacy Starwood properties themselves.

I'll give another example. I tried to book 10 nights on points at Caresse in Bodrum. I could not book 10 nights all at once in one reservation to get the buy 4 get one free. But I could make 10 separate reservations for one night each at 50,000 points each night which is the standard rate. I told CS and they said there are only 84 rooms at Caresse so maybe the same room wasn't available. What are they talking about? The hotel had points availability for the 10 nights that I wanted... but I couldn't book at one reservation.

I feel like Marriott doesn't want me to book