Originally Posted by
craz
Hope you realize that Flying for Fun had at least 1 night as an award stay that cost them 12K, I assume the 12K (36K MR) that FfF got from MR was a refund of their pts that they used and it wasnt any Compensation. I believe you arent on an award stay thats why you got nada, had FfF been n arev stay as well they too would have gotten nada
Yes, that is correct. I had one night on a 12K award and one night revenue. When the property deflagged, Marriott advised that the hotel would honour my reservations but my Marriott benefits would not be guaranteed. The property, in good faith, said they would "consider" my Marriott status to a similar level in their own Loyalty Program. Ultimately, I decided to cancel, still within the original cancellation guidelines of the Marriott reservation. Since I had two nights with one as an award, I reached out to Marriott to assist with the cancellation. They had no problem crediting 36K MR for the 12K SPG award and cancelled both reservations on my behalf as requested. I wasn't seeking any additional compensation as I didn't believe I was due any. The reservation was made in good faith many months ahead of the deflagging decision. Marriott was proactive in keeping me informed and honoured their original cancellation policy.
James