Originally Posted by
itsaboutthejourney
It's been 10 months since SPG customers have been forced to use marriott.com and not much has improved. Sure a few stability features such as ability to save your username in your browser, but what about plans to bring back features of SPG.com such as search for multiple rate types? Transit information (Marriott must forget that not all hotels are in suburbs!) and ability to request your24 online. It would also be great to have some of the property info and photos from spg.com added back to those property pages on marriott.com.
Am I asking for too much? Does Marriott think us SPG people will roll over, forget, and accept the downgrade?
I think what irritates me even more, is the activity screen in my account. It is an accounting nightmare.
- lack of detailed information by only having 3 categories (base, elite bonus and EXTRA)
- activity that doesn't get posted chronologically
- balance that increases before details are available
- how Marriott shows a canceled points reservation with 0 points returned
- the fact that the app and the website don't get updated at the same time
- missing points (eg welcome amenity) that get posted retroactively don't show up except in the total amount (eg +3,371 Points (-862 Base + -647 Elite + -862 Extra))
How in the world did the legacy Marriott guests who gave this program their loyalty ever think that this was acceptable? If Marriott is going to represent 7000 properties, maybe it's time to invest a little money in their IT department!!!