Originally Posted by jonmichaellombardini

I had 400 Avios in my Iberia account hanging out for 2 years 11 months. I transferred 11,500 points from Chase to British Airways 4 months ago, then noticed that Iberia had lower taxes on some flights I was thinking about, so I transferred the 11,500 points from BA to to Iberia. Because I had not taken a flight on Iberia for 3 years, they canceled all 11,900 miles, not just the 400 miles that were actually 3 years old.

I have called like 8 times, spoken with supervisors, written 10 emails, and they don't care, they are not returning the miles. They say transfers do not count as new activity and after 3 years of no activity all miles expire. I had no other Avios besides the 400 in my Iberia account, and the 11,500 I had transferred from Chase to BA, then to Iberia. The 11,500 points were transferred to BA 4 months ago. It's cut and dry and I sent them screen shots of the transactions.

I am wondering if you guys have any resources that can help out. I can take them to small claims but that's really annoying.