Originally Posted by
rfrost
Did they do something along those lines for EXPs, too, pre-Parker? I remember being happy with the help I got in IRROPs back when. Nowadays, when I’ve been booked on flights that have been canceled, “THE SYSTEM” has rebooked me on ridiculous and unacceptable alternatives, but I’ve been able to figure out what would work for me, called and been rebooked on that.
Not as a rule for EXPs but several years ago the AUS AC agents proactively monitored my flights out of Austin and arranged a reroute due to a possible misconnect. They called me at work even before I was aware of the problem. The AAngel said "we take care of our members". Stuff like that really cements loyalty but I think those days are long gone. I maintain a few shreds of that loyalty but it's being sorely tested.